Politique de remboursement

Thank you for your purchase.  We hope you are happy with your purchase. Upon receipt, please verify that the product is what you ordered and will work for your application.  However, if you’re not completely satisfied with your purchase for any reason, you may return it to us within 60 days from the purchase date to be eligible for a credit (refund). Any returns older than 60 days will not be eligible for a credit (refund).

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All returned items must be in unused condition and include a copy of your packing slip or invoice.  Please indicate why the product is being returned.

Please note, you’ll be responsible for all return shipping charges.  We strongly recommend that you use a trackable method to mail your return.

Canadian and U.S. clients can mail their return to:

MC2 – Chicago Screws 

3800 St. Patrick Street, Unit 104, Montreal, Quebec, Canada H4E 1A4

 

REFUNDS/CREDITS

After receiving your return and inspecting the condition of your item, please allow at least 15 days to process your credit. 

Please note: A 15% restocking fee will be charged for all returns. 

If you have any questions concerning our return policy, please feel free to contact us at 1-800-435-6623.